FAQs

This post is also available in: Español

Popular Questions

1. Delivery time:

National shipments inside Colombia and Spain, between 24 and 72 hours.

For international shipments approximately a week.

2. Shipping cost:

Free of charge

3. How can I pay for my purchases?

You can choose from several payment methods:
-> DEBIT OR CREDIT CARD: Visa, MasterCard, American
-> PAYPAL: To buy with PayPal, select this payment method and click on ‘Confirm payment’. You will then be redirected to the PayPal page to proceed with the payment.
-> BANK TRANSFER: When you finish your purchase, we will send you an email with your account details so that you can make the transfer. Once you have made the transfer, you can send us a picture of the receipt by email or by whatsapp and we will proceed to send your order.

4. In which countries can I buy online?

We can deliver anywhere in the world.

5. Can I cancel or modify my order?

To modify or cancel your order, you have an estimated time of 12 hours from the time of purchase by sending us an email to pedidos@dospieshandmade.com

6. How do I exchange or return an item purchased online?

If you change your mind, you can exchange or return the items once you have received your purchase. You have up to 8 days from receipt of your order to exchange your item for another size or request a refund (if it has not been used)

7. When do I get a refund?

In this case, the time limit for refund can oscillate between 3 and 12 calendar days from the moment we receive your return in our warehouse. As soon as we verify the state of the returned items, we will send you an email to inform you. Remember that the payment will be realised in the same method of payment used in the purchase.

8. The items received are incorrect or have a defect. What do I do?

If you have received an item with a defect or a wrong model, we will exchange or refund these items and the shipping costs as soon as we receive them in our warehouse and check their condition.

9. Are the items included in the shopping cart automatically reserved?

No, including an item in the shopping cart does not guarantee its reservation or availability. There are items in high demand that may be out of stock before you complete your purchase even though they were available when you added them to your bag.

10. In what conditions should I return the order?

In order to accept a return or exchange, the product must be in its original condition, must not be worn or damaged and must be returned in its original box.

Translated with www.DeepL.com/Translator (free version)

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